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Returns

We hope you will be happy with your order, however if you have any issues or queries, please call us on 0800 949 9000 or email us at info@sleepdesign.co.uk, and our customer services team will help resolve any problems as soon as possible.

  • You have 14 days to return any unwanted orders.
  • Items that are ordered & then no longer required must be returned at the cost of the buyer.
  • For unwanted items, you will need to arrange collection & return at your own cost. We recommend using parcel monkey to compare costs for multiple courier companies and to book your collection.
  • Unwanted items must be packaged in the original packaging, unused, and in a saleable condition.
  • Items not received back in good condition may not be refunded in full.
  • All products come with a 12 month manufactures warranty.
  • Refunds are made within 14 days of the item being returned to us, which complies with the distance selling regulations. We must be given proof of postage.
  • Refunds are made back to the account you paid with. This usually takes 3-5 working days to go back into your bank account.


Faulty items:

  • You have 30 calendar days to return faulty items for a refund.
  • In the event an item is faulty, please contact us, and we will arrange a replacement or refund. In some cases we will advise that you dispose of the faulty item.
  • If returning an item for a full refund, you need to take steps to ensure no further damage is done to the item during transit when the item is being returned to us, as this may delay the refund process whilst we investigate the reported fault.
  • We recommend you take photos of the item prior to it being taken by the courier as proof.
  • We have processes in place that ensures we always send out your order in boxes that are in a good, undamaged, condition. In the event your order packaging does not appear to be in good condition upon arrival, please inspect. You have the right to refuse delivery from the delivery driver.
  • Please contact us regarding any damaged boxes, as we will have to arrange a replacement delivery, and initiate an investigation with the courier as to why the boxes were delivered damaged.


Mattresses:

  • Please be aware due to hygiene reasons, mattresses that have been opened are exempt from the distance selling regulations.
  • Please be aware mattresses are supplied vacuum packed.
  • We advise mattresses need 72 hours to fully inflate to their full depth.
  • Our carriers will not collect opened mattresses due to size restrictions & health & hygiene reasons.
  • Be aware that new mattresses can take a few weeks to 'bed in" before the customer adjusts to it. We stress you choose the correct mattress at point of purchase to avoid any possible issues.
  • We do not accept returns on opened mattresses unless deemed faulty. Please contact our customer service team if your mattress is faulty.