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Delivery
How much is delivery?
Delivery is FREE to UK mainland! Charges apply for Scottish highlands and offshore postcodes.
Can I request a specific delivery timeslot?
Unfortunately, this is a service our couriers do not currently offer at present.
I will not be at home for my delivery, what will happen?
The driver will leave a calling message via email. You will then need to contact the courier directly to re-schedule a further delivery date with them. The couriers will attempt two deliveries free of charge, if delivery has not been successful on the second occasion then it will be sent back to us. Tracking is available via the XDP app so you can view the status of your order.
Can I leave the delivery with a neighbour or safe place?
Orders can be left with a neighbour, or a signed note can be left for the driver, instructing them to leave your order in a safe place – e.g. garden, front porch. PLEASE NOTE: If you leave a signed note for the driver, this is a signature of authorisation for the order to be left unattended. We will not be liable for theft or damages. If you choose to instruct to leave with a neighbour or in a safe place, do so at your own risk.
I have only received one of my boxes from my order.
Very occasionally boxes get separated. If this happens, we advise to accept the partial delivery and contact our customer services team with your order number at info@crazypricebeds.com at the earliest opportunity, so they can locate the box with our couriers and get this to you as soon as possible.
How come you do not deliver to my postcode?
The areas we deliver to are listed in our delivery information, however, there are certain areas we cannot ship to such as Northern Ireland and Scottish highlands which is due to very high surcharges set by the couriers to these areas.
I have only received one of my boxes from my order.
Do not panic! Very occasionally boxes get separated. If this happens, we advise to accept the partial delivery as the separated box should get delivered within the next 48 hours.
My order has arrived damaged, what will you do?
Please take photos at the earliest opportunity and send them to us with your order number, and details of the damages to info@crazypricebeds.com where one of our customer service team members will help to resolve the issue as soon as possible. If...
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