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Feefo Reviews - Average 73% (540 reviews)

DateScoreCustomer CommentOur Response
03-Aug-2020 Service:

Product:

The service was great. Even though there was an initial delivery issue this was quickly, politely and efficiently managed and thdd Ed bed itself is great- just what we needed
29-Jul-2020 Service:

Very bad company, ordered a bed to be delivered between 1-3 days on 22nd May for my son who also had a disability, 2 weeks later still nothing, no one in the office to speak with, didn't answer emails after 24 hours, seen there were online on Facebook and messaged them there to say they were looking... Read More.
15-Jul-2020 Service:

Product:

Was rubbish, only half the bed arrived and when asked about the other half they told me they had lost it however I did get a full refund I am so sorry that there was an issue with the delivery!
We do try and resolve any issues that occur with deliveries, I am just sorry we couldn't resolve this in good time for you.
I am very happy though that we could provide a solution for you.
Thank you for taking the time out of your...
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15-Jul-2020 Service:

Product:

Easy to place order and arrived very quickly. When putting together there were no pilot holes for the feet so had to guess where to put them. There were brackets missing on the headboard so we haven’t been able to attach this. I emailed several times and was told they would post some out to us but... Read More. Hello,
May I sincerely apologise for this very poor service you have experienced while shopping with us. May I please reassure you of the fact the customer service advisor who was dealing with your enquiry no longer works for the company and as a result, your brackets failed to be dispatched. I...
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14-Jul-2020 Service:

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Better customer service, use a better more reliable delivery service! Everything needs improving by the sounds of it! Hello Josh Thank you for your review we are genuinely sorry for any delivery issues you have experienced. Couriers are under tremendous pressure at this time and are doing all they can to get orders to customers as efficiently as possible, unfortunately, this does not always go as expected, they... Read More.
13-Jul-2020 Service:

Ordered bed since end of June and still waiting two weeks later for bed to arrive. No telephone number to call and enquire, online chat unavailable. Sent to emails asking for an update, got no response. I will never ever be buying anything from this site again, wouldn’t recommend it either, my next email... Read More. Hello Benjamin,I am so sorry your order failed to arrive with you. As requested your payment was refunded in full immediately following your request to cancel. I have look at the communication trail with you and cannot see you had any difficulty in contacting us and the only issue was receiving your... Read More.
13-Jul-2020 Service:

Product:

Ordered bed 22/06. Half of the bed was delivered on 25/06. The consignment had been split by the courier. The foot of the bed and the slats were not received. Waited 2 working days per guidance on the website then emailed customer services. Received a reply within a day to say courier is very busy... Read More. Thank you for your honest review, We would love to hear your views once delivery has been made in full. I am in the understanding our customer support team is working with you to get delivery to you as quickly as possible. I am sure you will be delighted with the final result and look forward to hearing... Read More.
13-Jul-2020 Service:

Product:

Customer service is too slow, you need to respond in 24hrs and get issues resolved quicker. Hello, I'm so sorry that there has been a delay in replying to your email, and thank you for taking my call today to get the issue resolved for you.
With the outcome provided I hope this gives you the encouragement to review any feedback that has been left.
Thanks
Freya CPB
13-Jul-2020 Service:

Product:

The bed didn't even hold for 2 month We are so sorry to see that you have had an issue with the bed frame purchased from us. We have sold 100s of these bed frames over the last year and have not had any issue which resembles yours. It appears this could be a one-off manufacturing fault which my colleague has been working with you on... Read More.
13-Jul-2020 Service:

Product:

Customer service is extremely slow and when they actually reply they provide very little information and don’t answer all questions. I returned a mattress and they don’t provide much information on refunds or the next step of the process. Hello Pedro We always aim to deliver customer excellence and I'm deeply saddened to hear you feel this was not given in your case.
I can see a credit request has been sent to ClearPay for the item you no longer required. I have attempted to call you this afternoon to discuss this further but was...
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12-Jul-2020 Service:

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A quicker response to complaint only part of order received. Have not had any response and delivery did not give phone call before and although I was in they delivered to neighbour!!!! Hello Janice,May I sincerely apologise your delivery was made to you with one box missing. We very much appreciate your support in allowing us to dispatch a replacement box to you to complete your order.
Should you have any further concerns please do not hesitate to contact us again.
Kind...
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11-Jul-2020 Service:

Product:

Excellent and quick delivery services Hello Catherine,

Thank you for taking the time to leave us a 5* review, The Chalfont bed frame is one of our best sellers and I always love getting positive feedback on it!! I bet is looks amazing in your room as the four poster style certainly stands out. We would love if you could recommend...
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11-Jul-2020 Service:

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Efficient excellent and quick service Hello,

The Lyndhurst bed frame is such a lovely choice and the detail on the metal is a lot better in person I think! Thank you for taking the time to leave us a 5* review, we are very grateful for your feedback.

Kind regards,
Jade CPB
10-Jul-2020 Service:

Product:

Excellent quality beds, fast delivery. Highly recommend and would definitely order again. Hello Lyn,

Thank you for purchasing the Lowther bed frame and leaving us an amazing 5* review!! I always love when a customer says they would recommend us as it means all our hard work here at CPB has been worth it. It is a wonderful choice in frame and I am so happy you like it. We hope to...
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10-Jul-2020 Service:

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Great customer service,fast delivery,great bed! Hello,

The Alderley bed frame is a wonderful wooden bed and super strong! I am happy you like our products. I will be sure to pass on your lovely comments to our customer service team as they will appreciate the feedback. Thank you for taking the time to leave us a 5* review, your feedback...
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10-Jul-2020 Service:

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Quality of bed frame is good ( for the price). But I was waiting 5 weeks for the to delivery and cost me a lot of stress and emails. First driver delivery just 3 box of 4 and lie my he put on papers 1 box is missing (it's contact less delivery to door step so I couldn't have a look for the paper). I need... Read More. We are so sorry to hear your order arrive with one box missing. We are currently reviewing our delivery process to improve this area of service we currently offer. Due to the current pandemic logistics companies have been under huge pressure which has unfortunately affected some of our customers.... Read More.
10-Jul-2020 Service:

Product:

Easy ordering, good communication, delivery on time, respectful driver. My son is very pleased with his new mattress. Sleeping much better now. Hello,

The orthopaedic mattress is a super comfy mattress and I am glad to hear your son likes it. We strive to provide all of our customers with a excellent service, I am happy we have done just that for you! Thank you for taking the time to leave us a 5* review.

Kind regards,...
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10-Jul-2020 Service:

Product:

Excellent value, the bed is very sturdy, and arrived very quickly! very pleased Hello,

Thank you so much for purchasing the Salcombe bed frame. I am so happy you like the bed frame and I have to agree with your comments! We have this bed on display and the detailing is lovely. We would love to see you as a returning customer and hope you will shop with us again....
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10-Jul-2020 Service:

Product:

Excellent service and the beds are beautiful outstanding quality. Hello,

The Dorchester is a lovely bed and the LED light certainly makes it eye catching. Thank you so much for leaving us a 5* review, your feedback is amazing! We would love to see you as a returning customer and hope you will recommend us.

Kind regards,
Jade CPB
10-Jul-2020 Service:

Product:

They were efficient and very quick at delivering good especially in different times. Hello,

The Georgia bed frame is a lovely option and such a unique design. We have this bed on display in the showroom and it is so popular. Thank you for taking the time to leave us a 4* review. We would love to know how we could further improve the service in order to get a 5* rating in the...
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