FAQs
FAQ - Help Centre
Stock Availability
Please sign up on the product page for a restock notification via email. Stock availability for an item will be on an individual basis.
Product Questions
We do not offer an assembly service at present.
Our products should come with printed instructions, however, if for some reason the instructions are missing, the instructions are available to view and download as printable PDF's online. Go to the product page, and scroll down to the information section...
All our products should come with their hardware packs. Please DOUBLE CHECK the boxes or the product itself in case the pack is taped.
Some of our products such as the Georgia have the hardware stored in the headboard of the bed. It will be a zipped compartment in the headboard.
Our products should always have the hardware included in one of the boxes. Please check all of your boxes for the hardware. The hardware is usually in a small cardboard box or taped to a section of the frame. On the very rare occasion your hardware is missing, please email us with your order number at info@crazypricebeds.com and we will send a hardware box out to you asap.
Double check the two arrows are facing each other when putting the parts together and that the sensor is not hidden from view.
Please locate the white box that connects the power source to the headboard. Ensure the two arrows are facing each other. Also ensure the sensor lead is not hidden from view of the remote controller. If this does not solve the issue please contact us on info@crazypricebeds.com with your order number and issue, and a member of our team will be able to help.
Mattress FAQ
Unless your mattress has a fault, due to hygiene reasons we will not accept returns of mattresses. If your mattress has a manufacturing fault or is damaged please contact us on info@crazypricebeds.com with your order number and a photo of the fault...
General
Please contact us on our Instagram @CRAZYPRICEBEDS
Delivery
Delivery is FREE to UK mainland! Unfortunately, we do not deliver to the Isle of Wight, Isle of Man, Isles of Scilly, Northern Ireland, Channel Islands, Scottish Highlands, Jersey, Guernsey.
Unfortunately, this is a service our couriers do not currently offer at present.
The driver will leave a calling card. You will then need to contact the courier or ourselves via email info@crazypricebeds.com to re-schedule a further delivery date.
Orders can be left with a neighbour, or a signed note can be left for the driver, instructing them to leave your order in a safe place – e.g. garden, front porch. PLEASE NOTE: If you leave a signed note for the driver, this is a signature of authorisation...
Very occasionally boxes get separated. If this happens, we advise to accept the partial delivery and contact our customer services team with your order number at info@crazypricebeds.com at the earliest opportunity, so they can locate the box.
The areas we deliver to are listed in our delivery information, however, there are certain areas we cannot ship to such as Northern Ireland and Scottish highlands which is due to very high surcharges set by the couriers to these areas.
Please take photos at the earliest opportunity and send them to us with your order number, and details of the damages to info@crazypricebeds.com where one of our customer service team members will help to resolve the issue as soon as possible. If it is just the boxes that are damaged, please inspect the items inside before contacting us as in most cases the items are fine.
Transactional Emails
Please check your junk inbox, these types of emails commonly go in there. If you do not have your email, please contact our customer service team via info@crazypricebeds.com. Please quote your order reference number so we can locate your information.
