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Help Centre

 

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Stock Availability
When will X product be back in stock?
Please sign up on the product page for a restock notification via email. Stock availability for an item will be on an individual basis.
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Product Questions
Do you provide an assembly service?
We do not offer an assembly service at present. 
I have no instructions what can I do?
Our products should come with printed instructions, however, if for some reason the instructions are missing, the instructions are available to view and download as printable PDF's online. Go to the product page, and scroll down to the information section...
Where is my hardware?
All our products should come with their hardware packs. Please DOUBLE CHECK the boxes or the product itself in case the pack is taped.
My LED Lights do not work?
Double check the two arrows are facing each other when putting the parts together and that the sensor is not hidden from view.
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Mattress FAQ
Can I return my mattress?
Unless your mattress has a fault, due to hygiene reasons we will not accept returns of mattresses. If your mattress has a manufacturing fault or is damaged please contact us on info@crazypricebeds.com with your order number and a photo of the fault...
My memory foam mattress stinks!?
Memory foam mattresses commonly have a smell when first opened. This is due to the manufacturing process of the memory foam using polyurethane and other chemicals. The odour is called 'off-gassing'. This is NOT a fault with the product and the smell ...
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General
How long is my warranty period?
We offer a 12-month manufacturers guarantee on all our products.
Do you take away the old beds or mattresses?
No we do not. British Heart Foundation collect beds and furniture free of charge.
Can you do this bed frame in another colour/size/further options.
As we are not bed manufacturers, we do not offer a custom service. Our bed frames are sold as seen.
Do you sell any other Furniture?
At present, we only sell bed frames and mattresses
I am a blogger / influencer and I would love to collaborate with your products. Would you be interested?
Occasionally we do collaborate with bloggers and influencers.
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Delivery
How much is delivery?
Delivery is FREE to UK mainland! Unfortunately, we do not deliver to the Isle of Wight, Isle of Man, Isles of Scilly, Northern Ireland, Channel Islands, Scottish Highlands, Jersey, Guernsey.
Can I request a specific delivery timeslot?
Unfortunately, this is a service our couriers do not currently offer at present.
I will not be at home for my delivery, what will happen?
The driver will leave a calling card. You will then need to contact  the courier or ourselves via email info@crazypricebeds.com or call us on 01922 718 555 to re-schedule a further delivery date. 
Can I leave the delivery with a neighbour or safe place?
Orders can be left with a neighbour, or a signed note can be left for the driver, instructing them to leave your order in a safe place – e.g. garden, front porch. PLEASE NOTE: If you leave a signed note for the driver, this is a signature of authorisation...
I have only received one of my boxes from my order.
Very occasionally boxes get separated. If this happens, we advise to accept the partial delivery and contact our customer services team with your order number at info@crazypricebeds.com at the earliest opportunity, so they can locate the box with...
How come you do not deliver to my postcode?
The areas we deliver to are listed in our delivery information, however, there are certain areas we cannot ship to such as Northern Ireland and Scottish highlands which is due to very high surcharges set by the couriers to these areas.
I have only received one of my boxes from my order.
Do not panic! Very occasionally boxes get separated. If this happens, we advise to accept the partial delivery as the separated box should get delivered within 5-7 working days.
My order has arrived damaged, what will you do?
Please take photos at the earliest opportunity and send them to us with your order number, and details of the damages to info@crazypricebeds.com where one of our customer service team members will help to resolve the issue as soon as possible. If...
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COVID
How long will delivery take?
Normally deliveries would take place within 5-7 working days. To some areas delivery can take up to 10 working days. For full information and postcode information please see our delivery info page. 
When will my order be delivered?
After you have placed your order, your order goes straight into our I.T systems to be picked in our warehouse and routed for delivery. Delivery normally takes between 5 and 7 working days. For some rural and remote parts of the UK this can take up to...
I have emailed and tried calling but not receiving any answer, what is going on?
Firstly we sincerely apologise for any delay in response to communications and any inconvenience caused by this. Please be assured our team is working extremely hard to respond within a timely manner.
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Transactional Emails
I do not have my order confirmation or dispatch email?
Please check your junk inbox, these types of emails commonly go in there. If you do not have your email, please contact our customer service team via info@crazypricebeds.com. Please quote your order reference number so we can locate your information ...
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Payments
Why has my payment failed or declined?
The most common reason for failed payment is an incorrect billing address. Please make sure your billing address is the address your card is registered to. You can have any delivery address you want, but the billing address MUST be the address the card...
Do you accept American Express?
Why has my payment failed but money has still been taken?
It may look like the money has been 'taken' however, it is your Bank holding or 'reserving' the amount for the transaction to complete. The funds are reserved until the request times out (this varies by Bank/Credit Card Company) or is cancelled by the...
Can I pay over the phone?
At the moment please place all orders online.
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