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Frequently Asked Questions
Q. I have placed an order, when will it get delivered?
A. Providing that you have left us a valid mobile phone number &/or email address you will be kept up to date via text/email on the progress of your order. The majority of all orders are normally delivered within 1-2 working days. If you do have a query then please contact us.
Q. How does the specfic date option work for delivery?
A. You can choose this option within checkout for an additional fee. This is for delivery on 'working days' only Monday to Friday (exc Bank Holidays). Orders placed before Noon Mon-Friday can be dispatched for delivery the next working day i.e Delivery would be Monday. As an example, an order placed after 12pm noon on a Friday or over a weekend could only be dispatched the following Monday for delivery Tuesday at the earliest. Our warehouse does not operate over weekends. If unsure then please do not hesitate to contact us to arrange the delivery window available & we can advise you.
Q. I live in a 4th floor flat apartment, can you deliver to me?
A. Our couriers will deliver to apartments or flats but sometimes they will only deliver to the ground floor, front door only dependent on access, time restraints & health & safety reasons.
Q. When my order is delivered do you take it to a room of my choice & install the product?
A. To keep the costs of our products ultra low, the service we offer is normally a one man delivery service only. This does not include taking it into your property or any installation. Our delivery drivers bring your order straight to your front door. Certain larger items (i.e sofas), have a two man delivery team who will happily bring the item into your house.
Q. Do you offer a weekend delivery service?
A. Our standard delivery service is working days only, Monday to Friday 8am - 7pm. For an extra charge we can offer a premium Saturday delivery service to certain area's of the UK. This option will be shown at checkout if available to your area. Please ensure you add the date you require delivery in the 'Instructions Box' within Checkout. Orders placed up until Friday 12pm Noon can be dispatched for Next Day Saturday. Orders placed after this would be dispatched the following week so you would need to choose an alternative Saturday for delivery.
Q. I need to know a specific time for the delivery to arrive, will the driver call me & advise before delivery is made?
A. Our Courier will text/email the evening before delivery giving an approximate 2 Hour Delivery time window. You will also receive a link offering live GPS tracking so you can keep a check on the progress of your order. The large majority of the time our couriers will even give you a courtesy pre-delivery phone call when they are close by. We can pass on a specific time request but unfortunately this cannot be guaranteed. Our couriers have a set route that they will work to & cannot be specific about delivery times due to a number of factors including traffic, their route changing, congestion, road closures & the amount of orders being delivered or collected.
Q. I am unlikely to be home to receive my delivery, what can I do?
A. At time of order you can arrange to have the goods delivered to a different address where somebody will be available to sign for them. This must be done at checkout before completing the purchase. You can request that the goods are left with a neighbour by leaving a note clearly visible for the delivery driver. Deliveries are made 8am - 7pm Monday to Friday. We can offer Saturday delivery for an extra charge. Please contact us about this before ordering or select this option if available at checkout. To avoid re-delivery charges please ensure that somebody is available to sign for the delivery or leave clear instructions for the courier to leave with a neighbour.
Q. I need to contact you but when will you be available?
A. Our office hours are 9am to 5pm Monday to Thursday & 9am to 4pm on Fridays where we are contactable by telephone or email. Our office's are closed bank holidays & weekends. We will try to respond to all enquiries the next working day at the soonest opportunity.
Q. I want to place an order but need it delivering on a particular date, what should I do?
A. Please refer to our Delivery policies for more detailed information. However, in this instance we recommend that you add a message in Delivery Instructions' when ordering or contact us immediately before or after ordering giving us the specific date you would like delivery scheduled for. Please note that the free standard service, delivery is week day only 8am - 7pm with no specific delivery time given. If you would like a Saturday delivery or a morning delivery we can arrange this at an extra cost. You would need to contact us during office hours to arrange this & there would be an extra charge. An option of Saturday delivery will be available at checkout if available to you. Please let us know which Saturday you would like the delivery to take place.
Q. I would like my order delivering to a different address, how do I do this?
A. Our delivery policies contain more detailed information on this. If you need your order shipping somewhere else then this is quite common. It is important that when placing the order you add the correct shipping address before finalising the purchase at checkout.
Q. Can I collect from your premises & where are you based?
A. We have a Showroom where it is possible to view & purchase some of the models seen on our website. Note that not all products are on display. We would recommend that you contact us by email or phone to ensure that we have the item you require in stock to avoid any wasted time or journeys. Our Showroom is open Mon-Thurs 10am - 4.30pm, Friday 10am - 4pm. We are closed Saturday & Sundays & Bank Holidays.
Q. I'm not used to purchasing online or my preference is to speak with somebody, can I pay you over the phone or by Bank transfer?
A. We can accept credit/debit card payments over the phone providing that the card is registered to the address that the order is being delivered to. We can also accept bank transfers directly to our account. Please call us to arrange this during office hours Monday to Thursday 9am to 5pm or Friday 9am to 4pm.
If your query has not already been addressed here, please contact us.