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Why has my payment failed/declined?
The most common reason for failed payment is incorrect billing address. Please make sure your billing address is the address your card is registered too. You can have any delivery address you want, but the billing address MUST be the address the card is registered too, otherwise your payment will be declined. Please check your address and card details are correct. You also have the option to check out with paypal as a quicker and easier alternative to a manual checkout. Other reasons that your payment may fail are insufficient funds or fraud protection.
Why has my payment failed but money has still been taken?
This could be for a number of reasons such as incorrect billing address, insufficient funds or fraud protection. What happens when the order fails but money appears to have gone from your account is because your bank places a hold on the transaction. They reserve the funds until the request times out (this varies by Bank/Credit Card Company) or is cancelled by the customer. No money is taken by Crazypricebeds, your Bank has simply “reserved” the amount for the transaction to complete.
Crazypricebeds cannot cancel the request, but you can call your Bank/Credit Card provider to request the transaction released. We are happy to provide your bank proof that we haven’t taken funds, and what the declined transaction codes are.
How much is delivery?
Delivery is FREE to UK Mainland.
How can I track my order?
You can find your tracking number and link in the dispatch email. Click on the tracking number link to view the status of your order.
When will my delivery take place?
If you place your order before 1:30pm Monday-Friday your order will be dispatched the same day. Deliveries are usually made within 1-2 working days Monday – Friday between 7am and 8pm. Our couriers will give you a two hour ETA on the day of delivery. You can choose a specific day for delivery at checkout when you place your order, to avoid a delivery on a day not suitable.
Can I request a specific day for delivery?
Yes, at checkout you can pop a message into the delivery instructions box section that you would like delivery on a specific day.
Can I request a specific delivery timeslot?
Unfortunately, this is a service our couriers do not currently offer at present.
I will not be at home for my delivery, what will happen?
The driver will leave a calling message via email. You will then need to contact the courier directly to re-schedule a further delivery date with them. The couriers will attempt two deliveries free of charge, if delivery has not been successful on the second occasion then a charge of £45.00 will be made before a 3rd delivery attempt can be booked.
Can I leave delivery with a neighbour or safe place?
Orders can be left with a neighbour, or a signed note can be left for the driver, instructing them to leave your order in a safe place – e.g. garden, front porch. PLEASE NOTE: If you leave a signed note for the driver, this is a signature of authorisation for the order to be left unattended. We will not be liable for theft or damages, so do so at your own risk.
How do I cancel my order?
You will be need to confirm your cancellation as soon as possible before dispatch in writing to email@example.com to which one of our staff will be able to help.
Do you have any stores where I can view products?
To keep our prices as low as possible, we do not have traditional brick and mortar stores which come with large overhead costs. We do have an onsite showroom at our offices in Aldridge, Walsall West Midlands. You can view items and place an order to take away the very same day, or for local delivery. Please note that not all products will be on display. Please call prior to visiting to ask if a particular item is on display. Our showroom also stocks divan beds and luxury mattresses that are not available online. The showroom is open: Mon 10:00 – 18:00, Tues closed, Wed 10:00 – 18:00, Thurs 10:00 – 18:00 Fri 10:00 – 18:00, Sat 10:00 – 18:00, Sun 10:00 – 16:00
Can I pay over the phone?
You can place an order over the phone, however payment must be made via bank transfer.
Do you provide an assembly service?
As we use a third party courier and to keep our prices as low as possible, unfortunately we do not provide an assembly service.
Do you take away the old beds or mattresses?
No we do not. British Heart Foundation collect beds and furniture free of charge.
Can I collect my items?
You can collect your order from us and pay upon collection. Orders placed and paid for online cannot be collected. Contact us on firstname.lastname@example.org or call on 0800 949 9500 and a member of our team will be able to help.
How long is my warranty period?
We offer a 12 month guarantee on all our products.
I have no instructions what can I do?
Our products should come with printed instructions, however if for some reason the instructions are missing, the instructions are available to download online. Go the product page, and scroll down to the information section, and click on the tab named ‘ Assembly’ there will be a link to click on, that will show you your instructions. Some of our products also have assembly videos available.
How come you do not deliver to my postcode?
The areas we deliver to are listed in our delivery information, however there are certain areas we cannot ship too such as northern ireland and scottish highlands which is due to the very high surcharges set by the couriers to these areas.
I have only received one of my boxes from my order.
Very occasionally boxes get separated. If this happens, we advise to accept the partial delivery and contact customer services team with your order number at email@example.com at the earliest opportunity, so they can locate the box with our couriers and get this to you as soon as possible.
My order has arrived damaged, what will you do?
Please take photos at the earliest opportunity and send them to us with your order number, and details of the damages to firstname.lastname@example.org where one of our customer service team members will help to resolve the issue as soon as possible. If it just the boxes that are damaged, please inspect the items inside before contacting us as in most cases the items are fine.
My memory foam mattress stinks!
Memory foam mattresses commonly have smell when first opened. This is due to the manufacturing process of the memory foam using polyurethane and other chemicals. The odour is called 'off-gassing'. This is NOT a fault with the product and the smell will go away after a few days. It is not toxic or harmful. We recommend leaving the mattress to air in a well-ventilated area, and use a fabric freshener like febreeze to help dissipate the smell. Other people recommend using vinegar water spray or baking soda to help relieve the smell.
Can I return my mattress?
Unless your mattress has a fault, due to Hygiene reasons we will not accept returns of mattresses. if your mattress has a manufacture fault or is damaged please contact us on email@example.com with your order number and a photo of the fault and a member of our team will be able to help.
Where is my hardware?
Some of our products such as the Georgia have the hardware stored in the headboard of the bed. It will be a zipped compartment in the headboard. The same is for our sofa beds where there will be a zipped compartment in the underside of the sofa.
Our products should always have the hardware included in one of the boxes. Please check all of your boxes for the hardware. The hardware is in a small cardboard box. In the very rare occasion your hardware is missing, please email us with your order number at firstname.lastname@example.org and we will send a hardware box out to you asap.
My LED Lights do not work?
Please locate the white box that connects the power source to the headboard. Ensure the two arrows are facing each other. Also ensure the sensor lead is not hidden from view of the remote controller. If this does not solve the issue please contact us on email@example.com your order number and issue, and a member of our team will be able to help.
Do your prices include a mattress?
The price is for the frame only. There are options to choose a mattress if you require one. The cost for a mattress is extra.
Can you do this bed frame in another colour/size/further options.
As we are not bed manufacturers, we do not offer a custom service. Our bed frames are as seen.
Do you have any Mattresses over 1000 Pocket Springs?
Unfortunately, they are not available online at the time. We have a range of premium mattresses available in our Aldridge showroom, however these fall under different conditions of sale to our website due to the manufacturing and delivery times. Only delivery to postcodes within a 30 minute radius is available from our store.
Where can I find more detailed information about your products?
We try to give as much detailed information as we can online regarding our products. This information is to the best of our knowledge and from our manufacturers. If there are any other queries, please contact us on firstname.lastname@example.org and a member of our team will be able to help if you cannot find an answer to your question online.
Do you sell any other Furniture?
At present, we only sell bed frames, mattresses and a small selection of chairs.
Do you do any beds with drawers?
If there are no Bed frames online that have drawers, then the answer is no. We do sell Divan Beds that can have a storage drawer option from our Aldridge showroom. However these fall under different conditions of sale to our website due to the manufacturing and delivery times. Only delivery to postcodes within a 30 minute radius is available from our store.
Do you do Divan Beds?
We sell divans from our Aldridge showroom in a range of fabrics and different headboard and storage options. Please note that the store only has local delivery available within a 30 min drive.
If you have purchased from our Aldridge shop, please call or email the shop directly to discuss your order, or for any queries. The number is 0800 949 9500, or email email@example.com.