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Delays to deliveries over the Holidays
CUSTOMER NOTICE: Please be aware although we are aiming to deliver within the usual 1-2 working days, due to courier closures over the holidays, and an unusually high volume of orders we ask you please allow extra time for delivery. Delivery to AB and DD postcodes may take 3 working days for delivery. Please check the status of your order by clicking the tracking link found in your dispatch email.
ETA's: Our couriers do try to keep to their 2 hour delivery slot wherever possible, however outside influence and circumstances beyond our control such as traffic can cause delays to drivers journeys, and put them outside the time slot.
England, Wales & Parts of Scotland(Standard FREE Delivery, Normally 1-2 Working Days)
Delivery is FREE to England, Wales & parts of Scotland. There is an option at checkout to choose a specified delivery date..
How can i track my order?
You can find your tracking number and link in the dispatch email. Click on the tracking number link to view the status of your order.
Can I request a specific delivery timeslot?
Unfortunately, this is a service our couriers do not currently offer at present.
When will my delivery take place?
Deliveries are made mon-fri and normally take place between 7am and 8pm
I will not be at home for my delivery, what will happen?
The driver will leave a calling message via email. You will then need to contact the courier directly to re-schedule a further delivery date with them. We will attempt two deliveries free of charge, if delivery has not been successful on the second occasion then a charge of £45.00 will be made before a 3rd delivery attempt can be booked.
Can I leave delivery with a neighbour or safe place?
Orders can be left with a neighbour, or a signed note can be left for the driver, instructing them to leave your order in a safe place – e.g garden, front porch.
Do you have any stores I can view products?
To keep our prices as low as possible, we do not have traditional brick and mortar stores which come with large overhead costs. We do however, have an onsite showroom at our offices in Aldridge, Walsall West Midlands. You can view items and place an order to take away the very same day, or for delivery. Please note that not all products will be on display. Please call prior to visiting to ask if a particular item is on display. Our showroom also stocks divan beds and luxury mattresses that are not available online. The showroom is open: Mon 10:00 – 18:00, Tues closed, Wed 10:00 – 18:00, Thurs 10:00 – 18:00 Fri 10:00 – 18:00, Sat 10:00 – 18:00, Sun 10:00 – 16:00
Can I pay over the phone?
Unfortunately, we cannot accept orders over the phone.
When will my order arrive?
If you placed your order before 1:30pm, usually your order is dispatched the same working day, and delivery will normally be within 1-2 working days. Our couriers will send you a text and email notification, advising you of a 2 hour time slot on the morning of delivery. Please note you can choose a specific day for delivery at checkout when you place your order, to avoid a delivery on a day not suitable.
Do you provide an assembly service?
As we use a third party courier and to keep our prices as low as possible, unfortunately we do not provide an assembly service. Rest assured the majority of our products are easy to put together, and come with instructions. Some of our more complex items like ottoman storage beds have assembly videos available to view to help you. We are in the process of getting assembly videos for all products to help with this. We can also provide an extra set of instructions, which you can view online in the rare case your item did not come with instructions or they have become lost.
How come you do not deliver to my postcode?
The areas we deliver to are listed in our delivery information, however there are certain areas we cannot ship too such as northern ireland and scottish highlands which is due to our couriers not delivering to these areas.
I have only received one of my boxes from my order.
Very occasionally boxes get separated. If this happens, we advise to accept the partial delivery and contact customer service at the earliest opportunity, so they can locate the box with our couriers and get this to you as soon as possible.