How can I track my order?
You can find your tracking link in your email from our delivery partner, Solo Home Delivery which you will receive shortly after placing your order. Click on the tracking number link to view the progress of your order. If you do not have this email, please check your junk inbox. If you have not received an email with your tracking link within 48 hours please contact our customer service team by emailing us on email@example.com quoting your order reference number, and a member of our team will get back to you asap.
Customer service hours are: Mon-Thurs 8:00am - 6:00pm and Fri: 8:00am-4:00pm and Saturday 10:00am - 4:00pm
Can I request a specific delivery timeslot?
Unfortunately, this is a service we do not currently offer at present.
When will my delivery take place?
Deliveries are made Mon - Fri and normally take place between 7am and 8pm
I will not be at home for my delivery, what will happen?
You can leave a signed note for the driver instructing to leave your order in a safe place or with a neighbour. If you are not at home, the driver will leave a calling message via email or a calling card with further instructions. Please follow the instructions on the card or email to re-schedule your delivery.
Can I leave the delivery with a neighbour or safe place?
Orders can be left with a neighbour, or a signed note can be left for the driver, instructing them to leave your order in a safe place – e.g garden, front porch. If you leave a signed note for the driver, this is a signature of authorisation for the order to be left unattended. We will not be liable for theft or damages.
Do you have any stores I can view products?
To keep our prices as low as possible, we do not have traditional brick and mortar stores which typically come with large overhead costs. We are online only so we can pass all these savings directly onto you and keep our prices crazy low!
Can I pay over the phone?
Unfortunately, we cannot accept orders over the phone. Please place your order online using credit or debit card, PayPal or Clearpay. If you have a paypal account, you can now use paypal's 'Pay in 3' feature to spread the cost of your payment. You don't need a Clearpay account to use Clearpay's pay in 4 feature - you can get an instant decision and account creation at the time of checkout!
Do you provide an assembly service?
We do not currently provide an assembly service. Rest assured the majority of our products are easy to put together and come with instructions. Some of our products have assembly videos available to view to help you. We can also provide an extra set of instructions, which you can view online in the rare case your item did not come with instructions or they have become lost.
Why have I only received one of the boxes from my order?
Very occasionally boxes get separated. Please contact our customer services team at the earliest opportunity, and they can investigate further and advise the best course of action. Please email firstname.lastname@example.org or calling 01922 718 55 (Customer service hours are: Mon-Thurs 8:00am - 5:00pm and Fri: 8:00am-4:00pm and Saturday 10:00am - 4:00pm