Delivery Information


Delivery is FREE to UK Mainland! 

  • Deliveries will usually be made within 5-7 working days Monday - Friday to UK mainland. For more remote and rural areas delivery can be up to 10 working days. Please see our delivery table below for more specific information.  
  • When your order is placed, it goes into our clever I.T systems and gets routed for delivery. You will receive an email and text to advise you of your delivery date this will happen a minimum of 48 hours before the day of delivery, so you are informed in advance.
  • The day before delivery you will receive a 4-hour delivery timeslot advising you when the driver will arrive, along with a tracking link to keep you updated with the progress of your order. 
  • Please ensure that somebody is home to accept and sign for the delivery.
  • Orders can be left with a neighbour or a signed note can be left for the driver instructing them to leave your order in a safe place – e.g garden, front porch. 
  • Deliveries will be made to your front door. Deliveries to apartments and flats will be made to the ground floor entrance.
  • Please ensure the correct delivery address, postcode, and contact mobile number are provided at checkout to ensure a smooth delivery.
  • We do not take away old items, packaging or provide an assembly service.
Area Postcode Delivery Charge  Delivery Time
Parts of Wales, Devon & Cornwall, Cumbria, Parts of Scotland LL, LD, HR, SA, TA, SY, TR, TQ, PL, EX, CA, LA, DG, KA, KY, PA, FK FREE Delivery within 7 working days
Scottish Lowlands - Aberdeen, Dundee, Perth AB, DD, PH FREE Delivery within 10 working days


Unfortunately, we do not deliver to the Isle of Wight, Isle of Man, Isles of Scilly, Northern Ireland, Channel Islands, Scottish Highlands, Jersey, Guernsey. 

- Your Order Journey -


  • Once your order is placed you will receive a confirmation email with your order details.
  • Your order goes into our clever systems, which allocates stock and assigns a delivery route.
  • Then order goes to our warehouse where our team pick your order and get it ready to be dispatched.
  • Finally your order gets loaded onto one of our snazzy delivery vans to begin it's journey to you!
  • Meanwhile, you will receive an email and text advising you of your delivery date and tracking link so you can follow the progress of your order.
  • The day before delivery you will receive a 4-hour delivery timeslot and tracking link.
  • Day of delivery! Your driver will follow special COVID procedures to keep everyone safe such as wearing PPE, sanitising regularly and maintaining a safe distance. 

- Delivery FAQ -

How can I track my order?
You can find your tracking number and link in the dispatch email. Click on the tracking number link to view the status of your order. If you do not have this email, check your junk inbox. If it is not there contact our customer service team by emailing us on quoting your order reference no. You can also call us on 01922 718 555

Customer service hours are: Mon-Thurs 8:00am - 6:00pm and Fri: 8:00am-5:00pm and Saturday 10:00am - 4:00pm

Can I request a specific delivery timeslot?
Unfortunately, this is a service our couriers do not currently offer at present.

When will my delivery take place?
Deliveries are made Mon - Fri and normally take place between 7am and 8pm

I will not be at home for my delivery, what will happen?
The driver will leave a calling message via email or a calling card with further instructions. Please follow the instructions on the card or email to re-schedule your delivery. 

Can I leave the delivery with a neighbour or safe place?
Orders can be left with a neighbour, or a signed note can be left for the driver, instructing them to leave your order in a safe place – e.g garden, front porch. If you leave a signed note for the driver, this is a signature of authorisation for the order to be left unattended. We will not be liable for theft or damages. 

Do you have any stores I can view products?

To keep our prices as low as possible, we do not have traditional brick and mortar stores which typically come with large overhead costs. We are online only so we can pass all these savings directly onto you!

Can I pay over the phone?
Unfortunately, we cannot accept orders over the phone. Please place your order online using credit or debit card, PayPal or Clearpay. If you have a paypal account, you can now use paypal's 'Pay in 3' feature to spread the cost of your payment. You don't need a Clearpay account to use Clearpay's pay in 4 feature - you can get an instant decision and account creation at the time of checkout!

Do you provide an assembly service?
We do not currently provide an assembly service. Rest assured the majority of our products are easy to put together and come with instructions.  Some of our products have assembly videos available to view to help you. We can also provide an extra set of instructions, which you can view online in the rare case your item did not come with instructions or they have become lost.

Why have I only received one of the boxes from my order?
Very occasionally boxes get separated. Please contact our customer services team at the earliest opportunity, and they can investigate further and advise the best course of action. Please email or calling 01922 718 55  (Customer service hours are: Mon-Thurs 8:00am - 6:00pm and Fri: 8:00am-5:00pm and Saturday 10:00am - 4:00pm