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COVID-19 Company statement

COVID-19 November Update

By now, we are all aware of the severity of the COVID-19 outbreak across the world. Our thoughts are with all affected, the NHS and public services working tirelessly during this time. 

As an online retailer we will continue to operate as normal.

Our Showroom will be closed from Thursday 5th November  in line with government directive until further notice. 

We have adapted and improved our operations since the last lockdown so we are fully prepared this time around.

  • From Thursday 5th November, our expanded customer services team will be working from home, however this time around we have extra members of staff available to support you. You can call us, email us and contact us via social media.
  • Our warehouse team have a shift structure in place allowing them to continue the order picking process whilst maintaining social distancing rules.
  • Our delivery operations have been improved, with orders delivered within 5 working days with minimal disruption. Please allow up to 7 working days in case of delays due to the pandemic. 
Stay safe and well everyone. We did it once, we can do it again!



To track your order, please use the tracking link found in your dispatch email. 

If you do not have your dispatch email, please first check your junk inbox, as these types of emails commonly end up there. If you do not have your dispatch email or tracking number, please either email or call our customer services team and we will help sort this out for you. 


Call: 01922 718555 (Operating hours: Monday - Thursday 9:00-5:00 & Fridays 9:00-4:00)

Resources available:

Please use the resources available on our website such as our FAQ for quick answers, and delivery information page for further information.