By now, we are all aware of the severity of the COVID-19 outbreak across the world. Our thoughts are with all affected, the NHS and public services working tirelessly during this time.
As an online retailer, we continue to operate as normal.
We have adapted and improved our operations after the experience of the early lockdowns in 2020 to ensure we are operating as smoothly and safely as possible, whilst aiming to get your orders to you within our standard 5 working days.
Our expanded customer services team will be working from home, with extra members of staff available to support you. You can call us, email us and contact us via social media.
Customer service hours have been extended. The new hours are: Mon-Thurs 8:00am - 8:00pm Fri: 8:00am-6:00pm and Weekends 10:00am - 2:00pm
Our warehouse team have a split shift structure in place allowing them to continue the order picking process whilst maintaining COVID safety rules.
Our delivery operations have been improved, with orders delivered within 5 working days with minimal disruption. However please allow up to 7 working days in case of delays caused by the pandemic.
All members of staff whose job roles allow them to work from home are doing so.
Stay safe and well everyone. We did it once, we can do it again!
To track your order, please use the tracking link found in your dispatch email.
If you do not have your dispatch email, please first check your junk inbox, as these types of emails commonly end up there. If you do not have your dispatch email or tracking number, please either email or call our customer services team and we will help sort this out for you.