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UPDATED 12/102020

Statement regarding COVID-19

Hi there everyone,

By now, we are all aware of the severity of the COVID-19 outbreak across the world. Our thoughts are with all affected, the NHS and public services working tirelessly during this time. 

As a business, we are following government and WHO guidelines and directives to safeguard our staff, whilst maintaining our product supply and services, so we have as little disruption as possible. If anything changes, we will inform you as soon as possible. Please sign up for our mailing list or check our social media for immediate updates. 

We are taking the following steps to comply whilst maintaining day to day operations:

1. At present, our web store is still open and operating as normal. 

2. Due to the pandemic, our couriers have had to adapt their delivery process which has affected processing times. Deliveries will be made within 1-5 working days, however, please allow up to 7 working days. Thank you for your patience and understanding at this time. 

3. We have increased the number of customer service staff and we have extended our customer service hours. Phone lines are now open.

5. We have a structure and plan in place for our warehouse team, so we can continue the order picking process whilst maintaining social distancing rules.

7. Our showroom is open with safety measures and procedures in place in line with government mandate and advice. The showroom also has increased cleaning and sanitisation every day. Please see our showroom page for further details and opening times. 

Deliveries

Deliveries are taking places within 1-5 working days, however, please allow up to 7 working days.  

We ask to please be patient as our couriers are facing a high volume of deliveries and their own challenges with the Coronavirus. Deliveries sometimes may be split in two. Please do not worry if this happens, the other half should arrive within two working days. 

To track your order, please use the tracking link found in your dispatch email. You can also downloaded the XDP app free. 

If you do not have your dispatch email, please first check your junk inbox, as these types of emails commonly end up there. If you do not have your dispatch email or tracking number, please either email or call our customer services team and we will help sort this out for you. 

Email: info@crazypricebeds.com

Call: 01922 718555 (hours 9-5 mon-thurs & 9-4 fridays)

Resources available:

Please use the resources available on our website such as our  FAQ for quick answers, and delivery information page for further information. 

Lastly we thank-you for your patience and understanding at this difficult time. 

Please take care, look after yourself and each other.

The team at Crazy Price Beds