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Statement regarding COVID-19

Hi there everyone,

By now, we are all aware of the severity of the COVID-19 outbreak across the world. Our thoughts are with all affected, the NHS and public services working tirelessly during this time. 

At present, our web store is still open and operating as normal.

As a business we are following government and WHO guidelines and directives to safeguard our staff, whilst maintaining our product supply and services, so we have as little disruption as possible. If anything changes, we will inform you as soon as possible. Please sign up to our mailing list for immediate updates. 

We are taking the following steps to comply whilst maintaining day to day operations:

1. Our website is operating as normal and we are still taking orders @ www.crazypricebeds.com 

2. Deliveries are taking place within 1-3 working days. There are some delays with deliveries due to the current situation, we please ask you to be patient at this time and allow extra time for delivery. 

3. Members of the office team whose roles enable them to work from home are doing so. 

4. We have a structure and plan in place for our warehouse team, so we can continue the order picking process whilst maintaining social distancing rules.

5. The team is keeping in contact with each other at all times to keep communication open and support each other.

6. Any travel plans have been canceled

7. Our Aldridge showroom is temporarily closed until further notice.

8. Returns have been extended - our standard 14 days return policy has wavered until further notice. 

Deliveries

There is a delay in deliveries taking place. The majority of deliveries are taking place within 1-3 working days. We ask to please be patient as our couriers are facing a high volume of deliveries and their own challenges with the Coronavirus. Deliveries sometimes may be split in two. Please do not worry if this happens, the other half should arrive the next day or within two working days. 

To track your order, please use the tracking link found in your dispatch email. 

If you do not have your dispatch email, please first check your junk inbox before emailing our customer service team at info@crazypricebeds.com or use the live chat feature and we will help sort this out for you. 

Customer Service:

Following government and WHO directive, staff are working remotely therefore our phone lines are temporarily closed. Our courier team are also working remotely with phone lines closed. The customer service team is dealing with an extremely high volume of emails. The knock-on effect means unfortunately there will be a delay in response. We will respond as quickly as possible, and we are working very hard.

We do apologize for any delays and inconvenience caused. We ask you to please refrain from sending emails regarding delivery queries unless it is urgent. 

Resources available:

Please use the resources available on our website such as our live chat feature, FAQ for quick answers, and delivery information page for further information. 

Our live chat is available: 8:00 am to 5:00 pm mon-thurs and 8:00 - 4:00pm friday.

Lastly we thank-you for your patience and understanding at this difficult time. 

Please take care, look after yourself and each other.

 

The team at Crazy Price Beds