Help Center
We do not offer an assembly service at present.
Our products should come with printed instructions, however, if for some reason the instructions are missing, the instructions are available to view and download as printable PDF's online.
Go to the product page, and scroll down to the information section, and click on the tab named ‘Assembly’ there will be a link to click on, this will show you your instructions.
Unless your mattress has a fault, due to hygiene reasons we will not accept returns of mattresses. If your mattress has a manufacturing fault or is damaged please contact us on info@crazypricebeds.com with your order number and a photo of the fault and a member of our team will be able to help.
Memory foam mattresses commonly have a smell when first opened. This is due to the manufacturing process of the memory foam using polyurethane and other chemicals. The odour is called 'off-gassing'. This is NOT a fault with the product and the smell will go away after a few days. It is not toxic or harmful. We recommend leaving the mattress to air in a well-ventilated area, and use a fabric freshener like febreeze to help dissipate the smell. Other people recommend using vinegar water spray or baking soda to help relieve the smell.
The driver will leave a calling card. You will then need to contact the courier or ourselves via email info@crazypricebeds.com or call us on 01922 718 555 to re-schedule a further delivery date.
Orders can be left with a neighbour, or a signed note can be left for the driver, instructing them to leave your order in a safe place – e.g. garden, front porch. PLEASE NOTE: If you leave a signed note for the driver, this is a signature of authorisation for the order to be left unattended. We will not be liable for theft or damages. If you choose to instruct to leave with a neighbour or in a safe place, do so at your own risk.
Very occasionally boxes get separated. If this happens, we advise to accept the partial delivery and contact our customer services team with your order number at info@crazypricebeds.com at the earliest opportunity, so they can locate the box with our couriers and get this to you as soon as possible.
Normally deliveries would take place within 5-7 working days however, due to the current COVID-19 pandemic, courier companies that ship large and heavy items are experiencing delays due to unprecedented high volumes of packages, so we advise to allow up to 10 working days for delivery.
Updated 24/08/2020: Normally deliveries would take place within 48 hours however, due to the COVID-19 pandemic, we advise to allow up to 7 working days for delivery due to the unprecedented high volumes of packages HGV courier companies are facing.
Please check your junk inbox, these types of emails commonly go in there. If you do not have your email, please contact our customer service team via info@crazypricebeds.com. Please quote your order reference number so we can locate your information quickly.
The most common reason for failed payment is an incorrect billing address. Please make sure your billing address is the address your card is registered to. You can have any delivery address you want, but the billing address MUST be the address the card is registered to, otherwise, your payment will be declined. Please check your address and card details are correct. You also have the option to check out with PayPal as a quicker and easier alternative to a manual checkout. Other reasons that your payment may fail are insufficient funds or fraud protection.
It may look like the money has been 'taken' however, it is your Bank holding or 'reserving' the amount for the transaction to complete. The funds are reserved until the request times out (this varies by Bank/Credit Card Company) or is cancelled by the customer.
The order can fail due to a number of reasons, such as incorrect billing address, insufficient funds or fraud protection.
We cannot cancel the request, but you can call your Bank/Credit Card provider to request the transaction be released. We are happy to provide your bank proof that we haven’t taken funds, and what the declined transaction codes are.
At the moment please place all orders online.